Privacy Policy

Effective Date: 05 March 2025

1. Introduction

EDUAID UK ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection legislation.

By using this website, you agree to the terms of this Privacy Policy.

2. Who We Are

EDUAID UK provides educational guidance, advocacy, support, and information services to parents, carers, students, educational professionals, and other individuals seeking assistance with education-related matters.

For the purposes of data protection legislation, EDUAID UK is the Data Controller responsible for your personal information.

Contact Details

EDUAID UK

Email: eduaidukmedia@gmail.com

Website: https://www.eduaid.uk

3. Information We Collect

We may collect and process the following information:

Personal Information

Name
Email address
Telephone number
Postal address (where provided)
Information provided through contact forms, emails, enquiries, consultations, or service requests

Special Category Information

In some circumstances, individuals may voluntarily provide information relating to educational needs, disabilities, health conditions, safeguarding concerns, or other sensitive matters. Such information will only be processed where necessary and lawful to do so.

Technical Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Operating system
Website usage data
Referring website information

Our website may use cookies and similar technologies to improve functionality, analyse website traffic, and enhance user experience.

You can control cookie settings through your browser preferences.

4. How We Use Your Information

We may use your personal information to:

Respond to enquiries and requests
Provide our services
Communicate with you regarding your enquiry or service
Improve our website and services
Maintain records of communications
Comply with legal obligations
Protect our legal rights and interests

We will only process your personal information where we have a lawful basis to do so.

5. Lawful Bases for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

Legitimate Interests

To respond to enquiries, provide support services, manage our website, and operate our business effectively.

Contract

Where processing is necessary to provide services requested by you.

Legal Obligation

Where we are required to process information to comply with applicable laws or regulations.

Consent

Where consent is required, such as for certain marketing communications or the processing of specific information.

You may withdraw consent at any time where consent is the basis for processing.

6. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information with:

Professional advisers where necessary
Website hosting and technology providers
Payment processors (where applicable)
Regulatory bodies or law enforcement agencies where required by law

Any third-party providers are required to handle personal information securely and lawfully.

7. Data Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or online storage can be guaranteed to be completely secure.

8. Data Retention

We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting, safeguarding, and record-keeping requirements.

When information is no longer required, it will be securely deleted or anonymised.

9. Your Rights

Under UK GDPR, you may have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Request transfer of your data where applicable
Withdraw consent where processing is based on consent

Requests may be made by contacting us using the details provided above.

10. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices, content, or security of third-party websites and encourage users to review their privacy policies separately.

11. Children's Privacy

Our services may involve matters concerning children and young people. However, personal information relating to children should normally be provided by a parent, carer, guardian, or authorised representative.

We take appropriate care when handling information relating to children and vulnerable individuals.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page and will take effect immediately upon publication.

13. Complaints

If you are unhappy with how we handle your personal information, please contact us first so that we can attempt to resolve your concerns.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office

Website: https://www.ico.org.uk

Telephone: 0303 123 1113

14. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact:

EDUAID UK

Email: eduaidukmedia@gmail.com

Website: https://www.eduaid.uk