1. Introduction

These Terms and Conditions govern the use of the EDUAID UK website and any services provided by EDUAID UK.

By accessing this website, purchasing services, or engaging with EDUAID UK, you agree to be bound by these Terms and Conditions.

If you do not agree with these Terms and Conditions, you should not use this website or engage our services.

2. About EDUAID UK

EDUAID UK provides educational advocacy, guidance, support, information, document assistance, and related services to parents, carers, students, educational professionals, and other individuals seeking assistance with education-related matters.

EDUAID UK is not a law firm and does not provide legal services or regulated legal advice.

3. Services

Services may include, but are not limited to:

• Educational advocacy and support
• SEND and EHCP guidance
• School admissions assistance
• Complaints and appeals support
• Meeting preparation and attendance
• Document reviews
• Letter drafting and correspondence support
• Educational consultation services

All services are provided on a reasonable endeavours basis and no guarantee can be given regarding outcomes, decisions, or actions taken by schools, local authorities, tribunals, employers, or other organisations.

4. Client Responsibilities

Clients are responsible for:

• Providing accurate and complete information.
• Providing relevant documentation in a timely manner.
• Reviewing documents before submission.
• Making their own decisions regarding actions taken.
• Seeking independent legal advice where appropriate.

EDUAID UK cannot be held responsible for decisions made by third parties or for information that is incomplete, inaccurate, or withheld by the client.

5. Fees and Payment

Fees for services will be communicated before work commences.

Payment terms may be agreed in writing prior to the commencement of services.

Unless otherwise agreed:

• Invoices are payable within 14 days of issue.
• Payments must be made using the payment methods specified on the invoice.
• Late payments may result in services being suspended until payment is received.

All fees are stated in Pounds Sterling (£).

6. Cancellations and Refunds

Clients may cancel appointments or services by providing reasonable notice.

Refund requests will be considered on a case-by-case basis.

No refund will normally be provided for:

• Services already delivered;
• Work completed prior to cancellation;
• Time spent reviewing documents, preparing reports, or drafting correspondence.

Where a service cannot be delivered by EDUAID UK, any refund due will be considered fairly and reasonably.

7. Confidentiality

EDUAID UK will treat client information confidentially and will only disclose information where:

• Required by law;
• Necessary to protect the safety or welfare of an individual;
• Authorised by the client.

Further details are set out in our Privacy Policy.

8. Intellectual Property

All documents, reports, templates, resources, website content, branding, graphics, and materials produced by EDUAID UK remain the intellectual property of EDUAID UK unless otherwise agreed in writing.

Materials provided to clients are for personal use only and may not be copied, reproduced, distributed, sold, or commercially exploited without prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law, EDUAID UK shall not be liable for any direct, indirect, incidental, consequential, special, or economic loss arising from:

• Use of this website;
• Reliance upon information or guidance provided;
• Actions taken by schools, local authorities, tribunals, employers, regulators, or other organisations;
• Delays, interruptions, or inaccuracies in information supplied by third parties.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion is prohibited by law.

10. Website Use

Users agree not to:

• Use this website unlawfully;
• Attempt to gain unauthorised access to website systems;
• Distribute malicious software;
• Copy or reproduce website content without permission.

EDUAID UK reserves the right to suspend or restrict access to the website where misuse is identified.

11. External Links

This website may contain links to third-party websites.

EDUAID UK has no control over and accepts no responsibility for the content, availability, or privacy practices of external websites.

12. Changes to These Terms

EDUAID UK reserves the right to amend these Terms and Conditions at any time.

Updated versions will be published on this website and will take effect immediately upon publication.

13. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Information

EDUAID UK

Email: eduaidukmedia@gmail.com

Website: https://www.eduaid.uk

Document Information

Version: 1.0

Effective Date: 29 May 2026

Last Reviewed: 29 May 2026